Case Study: Liverpool City Council

Children’s Liquidlogic and ContrOCC system implementation  

ICT Revolutions were selected to lead the implementation of replacement Children’s Social Care case management and finance systems for Liverpool City Council, on the basis that they are Social Work IT System and practitioner specialists. A secondary part of the contract was to introduce a performance framework, and to assist the council to develop intelligence reports that could be used to inform social work practice as well as the political and senior leadership of the Council.

ICT Revolutions deployed a Project Manager, Performance specialist, Data Migration Manager, Reporting coders and configuration / testing specialists

The implementation was completed within 18th months, within budget and on time.

The work involved designing an implementation plan and project plan, aligning council and ICT Revolutions resources to deliver the Liquidlogic Early Help Module, Liquidlogic Children’s System integrated to the Oxford Computer Consultants ContrOCC finance system.  The Capita ONE system was the legacy social care system, which remained the primary Education system.

PRINCE2 project management methodologies were employed together with ICT Revolutions bespoke data migration strategy to resolve historic data quality and data gap issues.  The whole system was delivered in a single “Big Bang” to end users.

Achievements

Since implementing the new systems, a unified oversight of Children’s social care activity is readily available as are transparencies in the assessment processes that have never previously been accessible.

As a direct result of the new system, social workers now spend substantially less time sitting at a computer and more time working with service users. The development of a fully integrated approach to care and financial management, with one system that seamlessly serves both directorates and corporately, a system that interfaces with the Council’s central database system, Oracle R12, has enabled a single view of all financial matters across the Council.

Savings

Some of the savings included:

  • £70,000 of over payments were immediately identified

  • Social Worker administration time reduced by 46%

  • 15% saved in finance processing resource

  • Payment processing now takes a number of hours not days

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