At Engage Systems Training, we help local authorities and public sector organisations implement and optimise digital systems that improve service delivery and user experience. With extensive experience working across Children’s and Adults’ Social Care, Early Help, and Education services, we provide practical solutions to streamline processes, support staff, and maximise the benefits of technology.
Our team has extensive experience with Liquidlogic case management systems, including LCS, LAS, EHM, EYES, and Portals. We have delivered end-to-end projects for multiple councils, from initial configuration and testing through to training, go-live support, and post-implementation optimisation. This includes redesigning business processes, creating forms and workflows, building performance dashboards, and developing eLearning tools to ensure staff can confidently use new systems.
We also provide on-going support for complex projects, including service desk management, data quality improvement, system reporting, and performance analysis. Our approach combines technical expertise with practical understanding of public sector needs, ensuring that our solutions are both robust and user-friendly.
- Delivering Results Across Public Services
- Case Management Systems: Implemented and configured Liquidlogic systems for Children’s and Adults’ services, Early Help, and finance teams across multiple councils.
- Training and User Support: Developed and delivered classroom and remote training, eLearning solutions, and knowledge transfer strategies to embed system confidence among staff.
- Process Redesign: Reviewed and improved workflows, data recording, and reporting processes to enhance efficiency and compliance with legislative frameworks.
- Go-Live & Transition: Supported councils through system cutover, testing, and post-live support, minimising disruption and ensuring smooth transitions from legacy platforms.
- Performance Reporting: Designed dashboards and bespoke reporting to provide managers with actionable insights and improve decision-making.
- Legacy System Management: Migrated, archived, and decommissioned outdated systems, ensuring data integrity and accessibility for operational staff.
Key Skills
Systems configuration, testing, and implementation
Business analysis and process redesign
User training, eLearning, and knowledge transfer
Performance dashboard and reporting development
Data migration, cleansing, and legacy system management
Service desk support and end-user engagement
Microsoft Excel, SQL, Crystal Reports, and system integrations
Why Choose Engage Systems Training
We combine hands-on technical experience with a deep understanding of public sector operations. Whether implementing a new system, enhancing an existing one, or providing ongoing support, Engage Systems Training delivers solutions that improve efficiency, empower staff, and support better outcomes for service users. Our work is designed to be sustainable, adaptable, and aligned with the evolving needs of local authorities.