What is RETAIN?
Welcome to RETAIN, our bitesize e-learning courses designed to teach users of social care and early help, finance and education case management systems. Our self-paced training courses are delivered through several short video tutorials, followed by a series of exercises to be completed within your own training systems. The courses can be installed into your own Learning Management System, or we can host them for you. All courses are fully SCORM compliant and in line with the Web Content Accessibility Guidelines (WCAG 2.1).
Why Choose Us?
ICT Revolutions began creating e-learning content to assist Local Authorities during the Covid-19 Pandemic in March 2020. The temporary need to train large numbers of people without the ability to do it face to face was a challenge which many suddenly faced. Our idea was to provide a simple, intuitive and adaptable e-Learning system which covered enough content to ensure new starters could receive read-only access within hours, without waiting for available trainers or navigating the logistics of training staff who could not be present!
Since 2020, our e-learning has grown and expanded as the benefits of virtual learning became apparent. We expanded our Quick Start courses to include Systems C's LCS, LAS, EHM, EYES and Adults and Children’s ContrOCC.
We soon found that we were being asked to provide content which was more in depth and could be adapted to suit the needs and processes of each individual Local Authority. The Workflow Courses soon followed, starting with in depth Adults and Children’s ContrOCC and Liquidlogic LAS with the list growing each day.
Alternatively, we can offer entirely bespoke courses to cover your local processes, such as EHCP, Portals, and Discharge to Assessment. This option is proving popular as specific business areas and locally configured sections of your applications can now be included in your online training offer. We work closely with each customer to ensure they have every business area, and need, covered.
We have a proven track record working with Local Authorities to design and implement training solutions.
Easygenerator based Learning Management System (LMS)
The latest development to our RETAIN offering is the additional functionality of our own, hosted, Easygenerator based LMS. This offers many additional benefits including (but not limited to!):
- Self Service – Training managers can enrol new staff on the relevant course and tailor future courses for each role
- Learning Pathways – Can be managed internally and assignments can be collated and graded
- Quizzes – Can be bespoke to suit each LA and any common problem areas
- Reporting – Both user and course data can be accessed and exported with ease
- Certificates – Can be issued on completion of a course, with or without a quiz
- Competency Quiz – To ensure those who have worked with Liquidlogic before are up to date with local processes and are still familiar with the system
- SCORM Compliance and Packages – SCORM content can be uploaded
- Additional integration – such as SSO
- Additional Content – such as PDF guides, links, databases, screenshots, guidance on where to get help and use the LMS etc.
- Glossaries – General and local terms can be added
- Personalised branding and customisable layout
- Assignments and Scheduled Lessons – Courses can be scheduled via a training event
- Forums, chat and Workshops – Real time, text based chat
- Wiki Guides – Always useful for all areas of training and user management
Benefits to RETAIN E-Learning
There are many benefits to e-learning over traditional classroom-based training, including:
- Reduced costs – remove or reduce the need for training rooms and dedicated trainers. Staff expenses are reduced, taking away the time and cost of travelling to classrooms
- Improved efficiency – reduced time travelling to and from classroom training. High volumes of staff can be trained in a short period of time
- Self-paced – Classroom training can sometimes be too fast or slow paced. E–learning means that your staff can learn at their own pace, at a convenient time. Makes learning easy and accessible with an exceptional end-user experience
- Greater consistency – trainers do not all deliver classroom training in the same way or to the same standard, and some exercises can be forgotten or missed out. E-learning ensures that everyone sees the same content, in the same way
Sample Courses
Quick Start courses - LAS, LCS, EHM & EYES
We have Quick Start courses for many Liquidlogic case management systems including Liquidlogic Adults System (LAS), Liquidlogic Children's System (LCS), Early Help Module (EHM) and Early Years & Education System (EYES).
Our Quick Start courses are designed for new starters, users with little or no experience of the system in question.
The courses are made up of 10 sessions that include how to log into the system, how to search and create records, and how to view and add demographic information to a person's record.
Manager's Tasks courses - LCS and LAS
We have developed Manager's Tasks courses for users of LCS and LAS. These courses are designed for Team Managers, and anyone in these respective systems that supervises case workers.
The courses contain 4 parts:
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Manager Relationships, Tiles and Trays
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Dealing with Authorisations
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Case Allocations and Supervision
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Reports
Workflow courses - LAS, LCS and EHM
Liquidlogic systems are process driven and often practitioners can struggle to understand how to progress their casework down certain routes within the system. Our workflow courses are here to help.
We have developed a number of workflow based courses for Liquidlogic customers. Often customers would like a bespoke courses for their workflows as Liquidlogic are so highly configurable, but we can also provide ready-made generic courses too. If you take our Moodle-based LMS option, we can include customer specific images and user guides along with our generic video content.
Liquidlogic and OCC Portals
Many Liquidlogic and OCC customers have now implemented Portals allowing members of the public, service users and care providers to share and access information online. We can provide short videos for members of the public or external agencies, or provide more detailed courses for your staff.
We've produced a number of Portal courses for our customers over the years, examples include Discharge to Assessment process for the Client Portal into LAS. We've also produced a course for the Establishment Portal that feeds into EYES.
Often these courses are bespoke due to the specific way each local authority configures their Portals, get in touch for more information!
Adults and Childrens ContrOCC Courses
We've developed a number of courses and videos that cover all functionality within Adults and Children's ContrOCC systems that are integrated with LAS and LCS.
Examples of ready made sessions that are available now, include:
- Navigation and basics
- Contract, provider and service setup
- Financial assessments
- System admin
Bespoke - all Liquidlogic and OCC applications
We can also provide entirely bespoke courses to cover your local processes, such as EHCP, Portals, and Discharge to Assessment. Whenever we produce bespoke courses, we work closely with the customer to ensure they have every business area, and need, covered.
Courses can be hosted by ICT Revolutions and will allow for user tracking and reporting while being easily accessible to all relevant staff. Quizzes and questionnaires about video content can also be added so you can be secure in the knowledge that the training is taking place!
Alternatively, each course can be produced as SCORM compliant MP4s at no additional cost. These can be hosted on your own LMS with minimal internal set-up.
Frequently asked questions
We have a wide range of courses available; we offer Quick Start courses on many social care, education and finance applications, and these are designed to give new starters the basic skills they need to start using the system.
Other courses we offer cover Manager’s Tasks, workflow processes and more in-depth courses.
We have also produced bespoke courses for many customers that go into detail on specific business processes, covering case pathways within Liquidlogic and ContrOCC systems or customer portals.
We have a wide range of courses available right now, some of our most popular courses are the Induction and Manager's Tasks courses for a variety of social care, education and finance applications.
We can also produce bespoke courses on any case management or finance systems that you require so get in touch to see how we can help.
This depends on whether you take our hosted LMS or whether you host the content within your own LMS.
Each course varies in duration, most videos are limited to 10 minutes in length to keep them bitesize, quick and easy to access around other work commitments. Our RETAIN e-learning courses are self-paced meaning delegates can work through them in their own time, repeating exercises and taking as many breaks as required.
Our Quick Start Liquidlogic courses are made up 10 distinct modules and are designed so that the whole course can easily be completed within 90 minutes if required.
We have produced many bespoke courses for customers over the years. This allows us to cover specific business processes, detail specific roles within the local authority and their responsibilities on the case management system, it also allows us to produce the course content using your local configuration and we can include local authority branding and logos too.
We can host RETAIN courses for you through our very own Learning Management System (LMS).
Alternatively if you have your own LMS, we can provide you with the contents to upload the materials to your own systems, the choice is yours.
We regularly meet with software suppliers to understand product changes ahead of their release to customers. We also help many customers with application and configuration upgrades so we’re aware of how to implement new functionality and support customers with any bug fixes and hotfixes.
We also attend regional and national user groups and webinars on current topics such as the Care Cap Reforms so that we are involved from the outset.
