System Design, Configuration & User Acceptance Testing

The key to a successful implementation is the development of systems that support best practice and process improvement. ICT Revolutions ensures that the project team and key business decision makers are in the best possible position to make the right decisions and are able to manage their systems going forwards.

What is our approach?

There are 4 key elements that we offer to support you with the design and development of a replacement case management system, or adding / changing a process within your existing system:

Knowledge Transfer,
Systems Requirements Gathering,
Configuration and Systems Development,
Test Management.

Knowledge Transfer

At ICT Revolutions, we recommend providing knowledge transfer sessions early on in an implementation of a replacement case management system, or new functionality within an existing system.

This is crucial to ensuring that staff working on a project understand the capabilities of the systems before they are asked to make key configuration and process decisions. We find that this is often a stage that organisations miss and is key to our delivery model.

We can also provide ‘Train the Tester’ training for the wider group of staff that will be required to undertake user acceptance testing, ensuring that:

Testers will have a good understanding of how to log into, and navigate the test systems
Testers will be better prepared for their UAT sessions with less reliance on the Project Team for support
More thorough testing will take place
The wider testing team will be better placed to provide support to other staff in the initial weeks of go-live

Knowledge transfer sessions can continue through an implementation to ensure that project team members understand configuration options as the system develops through UAT sessions and onto go-live.

Systems Requirements Gathering

We can hold workshops to cover all business areas covered in your replacement case management system, to develop a proposed set of ‘to be’ business processes. These sessions are held before and alongside the supplier configuration – our experience is that customers need to be exposed to all the systems well in advance of making decisions, and our approach uses extended sessions to not just capture business requirements, but to challenge the business and provide alternative options to facilitate business change.

Once processes and configuration have been determined, ICT Revolutions can produce full scoping documents for processes and forms.

Configuration and Systems Development

Social care and education case management systems very often come with lots of locally configured functionality that the software supplier will leave up to the customer to setup and manage. ICT Revolutions can provide advice, support and resource to design, build and deliver bespoke and innovative locally configured solutions to your Case Management Systems.

The services we offer include:

Form designing and building
Excel integration within forms
Building RTF outputs
Custom Workflow designing and building
Re-configuring and streamlining System and Pathway settings
Users, Department and Permissions configuration
Knowledge transfer sessions

During this period, we recommend that knowledge transfer to Applications Support staff around relevant areas of the product (such as forms design, system configuration etc.) begins.

Test Management

ICT Revolutions can coordinate and oversee the development of testing schedules, scenarios and scripts, and management of user acceptance testing.

It is essential, whether implementing an all new Case Management System or just small piece of new functionality, that every scenario is considered and comprehensively tested. ICT Revolutions can provide a range of Testing services including:

Test planning
Train the tester training videos and classroom sessions
Writing scripts, release notes and preparing test cases / scenarios
User Acceptance Testing (UAT) support – facilitating sessions, demonstrating new functionality and logging bugs and issues

Frequently Asked Questions

Can we buy a number of days in a year to use as we need?

Yes you can, our services are available to pre-purchase as Service Pack Days, so that you can use as required when you identify an area where we can help deliver or provide support, or temporarily fill a gap in your BAU teams.

Once you have purchased a Service Pack, these days can be called off at any time to meet your needs. We recognise the dynamic nature of this service and work with customers to always provide support as quickly as possible - particularly where an urgent need or support requirement is identified.

Can you offer ad hoc support if we just need a few days to work on something specific?

Yes of course. Every customer’s needs are different and some of the services we provide may just be a couple of days consultancy e.g. building a standalone form, or providing service desk support to cover in-house staff members absence, or even to just talk through options for you to then implement our recommendations without us.

You may not know exactly what you need our help with, we can work with you to put together a plan so you can work out what resources you have in-house and what external support you might need from us.

How do you keep up to date with all the changes to software applications that you specialise in?

We regularly meet with software suppliers to understand product changes ahead of their release to customers. We also help many customers with application and configuration upgrades so we’re aware of how to implement new functionality and support customers with any bug fixes and hotfixes.

We also attend regional and national user groups and webinars on current topics such as the Care Cap Reforms so that we are involved from the outset.