End User and System Administrator Training

Alongside data migration, business process redesign, configuration and testing, high quality training for end users is a critical part of ensuring that systems implementations are as successful as possible.

Why choose us?

ICT Revolutions have a wealth of experience in not only running training workstreams within full replacement system implementations, but also providing post go-live support to organisations to help fully embed systems, processes and forms once the project has moved into business as usual.

The main aim of any training package we provide is to ensure that staff have the knowledge, skills and confidence required to utilise the systems effectively and take full advantage of new functionality from the point that they go-live.

What can we offer?

ICT Revolutions have experience in providing a wide variety of training packages and solutions that can include:

Project management of a training workstream within a full-scale implementation of a replacement case management system
Development of a training needs analysis, strategy and plan
Setup and configuration of training environments
Production of bespoke interactive e-learning content, classroom training materials and user guides
Full end-user classroom training (1:1 for staff with additional needs)
Train the Tester & Train the Trainer sessions
Knowledge Transfer based courses for training internal project staff e.g. System Administration
Go-Live Support e.g. floorwalking, applications support, mop-up sessions
ContrOCC Finance & additional module training e.g. workspaces, custom workflows

Our training goals

No matter how big or small the project, we also set the following goals with every training package that we provide:

1. Efficiency

Train well, thoroughly and efficiently. Delegates should feel like they've achieved what they set out to at the start of the course.

2. Positivity

Make each session enjoyable and positive. Each delegate should finish with a feeling of positivity about the system, excited to start using it, content that they know how it works and a sense of having had fun.

3. Encouragement

Give each delegate the tools to understand. Encourage the delegates that they don’t need to “know” the system inside and out, but just need to understand how it works.

4. Approachability

Reassure delegates that help is at hand. Facilitate delegates to find answers to any future questions they might have about how to use the system, e.g. help guides, e-Learning tools, floorwalkers etc.

5. Empowerment

Empower delegates to find their own way. Where possible, allow delegates to find things on the system for themselves. This allows them to take ownership of, and for, their own learning and understanding of the system.

6. Communication

Systems don’t replace conversations. Ensure all delegates remember that the system supports good practice and facilitates recording it. It does not replace discussions, conversations and good practice.

Frequently Asked Questions

How is your training delivered?

We can provide classroom based, remote classroom, or e-learning training, or a combination of all 3. We have a wide choice of standard courses, or we can develop something bespoke to your organisation's training needs - perhaps a course that incorporates a bespoke workflow or process that is unique to your local authority.

Can you provide a training needs analysis?

Yes, we can design and deploy a training needs analysis for your organisation, and provide you with valuable analysis that details who and how many people need training, what they need training on, and requirements for training facilities and accessibility needs.

Can we buy a number of days in a year to use as we need?

Yes you can, our services are available to pre-purchase as Service Pack Days, so that you can use as required when you identify an area where we can help deliver or provide support, or temporarily fill a gap in your BAU teams.

Once you have purchased a Service Pack, these days can be called off at any time to meet your needs. We recognise the dynamic nature of this service and work with customers to always provide support as quickly as possible - particularly where an urgent need or support requirement is identified.

Can you offer ad hoc support if we just need a few days to work on something specific?

Yes of course. Every customer’s needs are different and some of the services we provide may just be a couple of days consultancy e.g. building a standalone form, or providing service desk support to cover in-house staff members absence, or even to just talk through options for you to then implement our recommendations without us.

You may not know exactly what you need our help with, we can work with you to put together a plan so you can work out what resources you have in-house and what external support you might need from us.

How do you keep up to date with all the changes to software applications that you specialise in?

We regularly meet with software suppliers to understand product changes ahead of their release to customers. We also help many customers with application and configuration upgrades so we’re aware of how to implement new functionality and support customers with any bug fixes and hotfixes.

We also attend regional and national user groups and webinars on current topics such as the Care Cap Reforms so that we are involved from the outset.