Team Member Spotlight: David Kent
For David Kent, training has never been about ticking boxes. It’s about the people and ensuring that those sitting in his training are imbued with confidence. For his work with ICT Revolutions, it’s also about making sure that when a new system goes live, the people who rely on it every day feel supported, capable, and ready to do their very important work.
As Training Manager at ICT Revolutions, David leads end-user training for local authorities transitioning to new IT systems, including Liquidlogic. His role sits at the intersection of technology and people, ensuring that change is delivered in a way that works in the real world.
A career built on learning
David’s journey into training began long before digital systems looked anything like they do today. Starting out in the late 1980s, he trained users on early computer programmes such as WordPerfect and Lotus 1-2-3 — when green screens were the norm, and networks were still a novelty.
From there, he built a career in IT education, becoming a Microsoft-certified trainer and later an NLP Master Practitioner. That experience deepened his understanding of how people learn and how confidence is built through good communication. That knowledge now underpins everything he does with ICT Revolutions, especially his belief that successful training is as much about understanding people as it is about understanding systems.
“Whether you’re working in social care, education or any other sector,” David explains, “the same human factors apply. If uncertain or having fear of change, they need to feel supported.”
Training that starts with listening
Every project begins with a detailed training needs analysis. David works with local authorities to understand who needs training, what roles they hold, and what kind of learning will genuinely support them in their day-to-day work.
From there, he collaborates closely with ICT Revolutions’ configuration leads and service representatives to design bespoke training programmes, all shaped around how each authority actually operates.
No two councils work the same way. And at ICT Revolutions, no two training programmes are treated the same either.
Any training at ICT Revolutions doesn’t stop when the system goes live. David and his team stay on hand, offering post-implementation support to ensure staff never feel left to navigate new systems on their own.
That continuity matters. For many frontline professionals, learning a new system must happen alongside already demanding workloads. Knowing there is someone to turn to, with ongoing support, builds confidence and reduces pressure.
Making learning human
While most ICT Revolutions training is delivered virtually, David is passionate about keeping it engaging, interactive, and practical. Sessions are designed to feel like conversations rather than lectures, encouraging questions, discussion, and hands-on exploration.
The goal isn’t for people to memorise every step. It’s for them to understand how the system works so they can problem-solve with confidence, helping Local Authority teams feel capable, not cautious.
An experienced team that reflects the values
Like many of the contractors that ICT Revolutions is delighted to work with, David collaborates closely with a network of experienced trainers, many of whom he has worked with for years. Their depth of knowledge in social care systems and adult learning ensures training feels relevant, supportive, and grounded.
Feedback from local authorities consistently reflects that, with words like patient, kind, flexible, and supportive appearing again and again.
For David, those words matter. They represent the values at the heart of ICT Revolutions: respect for the work people do, and genuine care for how change affects them.
Why it matters
At the heart of ICT Revolutions’ work is a simple principle: when systems work well, social workers and frontline staff can spend less time wrestling with essential technology systems and more time focusing on the people they support.
That might look like a quicker way of completing a task, or a process that feels easier to follow. On their own, those changes may seem small. But multiplied across teams, across months, across services, these moments add up to impactful changes.
And that’s why David does what he does. Not for the systems. But for the people who use them.